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Helen and Reed Brown says:
The basement looks beautiful and we could not have expected more. Good quality products and the cabinetry looks even nicer than our upstairs.
Thanks to you all, and we definitely recommend you to our friends.
We want to thank everyone at Upscale Downstairs for the beautiful job on the basement. We love it and our guests last weekend wanted to live there! We appreciate your thoughtfulness regarding purchasing a temporary shower curtain so that our guests could use the shower even though the glass shower doors were delayed. They glass doors are in now and look great!
The Upscale Downstairs team was always responsive and courteous and was a pleasure to work with. We’d contract with them again if we had the chance.
Janet Christensen says:
“I have worked with lots of contractors and I was pleasantly surprised by Upscale Downstairs' staff. There were no hidden costs, they were fair in their payment schedule and if there was anything that needed to be fixed, they did it.
Mark Davis says:
I have found Upscale Downstairs to be a pleasure to work with. We had them first do our own basement. They converted it into an apartment, including moving several walls, adding a kitchen, installing a new heating system, and all new fixtures. Since we were living in the house while the work was going on they were very conscientious about keeping things clean and done on time.
We liked them so much we have had then do two other basements on homes we have purchased to upgrade and resell. In every case they have been quick, responsive, high-quality, and very good value. Unqualified positive rating from me!
This is an unfortunate story where a homeowner unknowingly started a basement project with a dishonest contractor. Although most contractors are fair and honest, this is one of those “bad guys” who gives the rest of us a bad name. After 5 months of headaches, and thousands of lost dollars, the owner called Upscale Downstairs for help. We provided an expert evaluation of the completed work, with suggestions on how to proceed. Looking back, the home owner said:
Upscale Downstairs gladly stepped in and supplied me with an expert opinion on how the original contractor should have treated me. My previous builder came highly referred, but deadlines kept slipping and costs continued adding up for 5 months. I sorely needed a professional company like Upscale Downstairs to help me, which they did. I highly recommend Upscale Downstairs to anyone thinking of finishing off their basement for I trust that they deal with their clients honestly and fairly. Upscale Downstairs’ help is every bit the expert and detailed kind of work that I expected to receive the first time that I paid for it all to be done!
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I felt very comfortable with the construction workers who were in my home. Because I was away during the day, it was ... More »
- Linda Brooks